F.A.Q.

Please take a look at some frequently asked questions in order to find answers to questions you may have. If you still don’t see that answer to the question you have please feel free to contact us. Thank you.

Will I need to be put on medication if I schedule an appointment?
We view medication as a last resort. Therefore, medication may not be prescribed.

Does Therapy work?
Brightstar believes in the power of counseling and understands the benefits of medication as well. Those who actively work towards their goals will see better results in the end. Many beneficial tools and skills are learned and practiced during therapy.

What insurance plans are accepted?
We accept the majority of all major insurance companies.

What if I lose my prescription?
Duplicate prescriptions are granted at the discretion of the psychiatrist and are not guaranteed. Typically, a fee will be assessed.

What do I do if it is after hours/or I’m in a crisis?
Contact 911 or go to the nearest emergency room. We do not provide 24-hour service

What if I need to cancel my appointment?
We require 24-hour notice for cancellations. A late cancellation/no-show fee may be charged which will need to be paid prior to the next appointment and/or may result in discharge from our practice. Reminder calls are a courtesy service and should not be relied on. Clinician cancellations are sometimes necessary due to emergencies, holidays, etc. We apologize for any inconvenience this may cause.

How often will I need to make appointments?
This will be determined on the services provided after the initial assessment.

What will I need for my first appointment?
For your first appointment, please have the following documents/information and arrive approximately 10 minutes prior to scheduled appointment time:
1) Your driver’s license/photo identification.
2) Insurance card.
3) Legal proof of guardianship (custody documents, court documents, etc)
4) Current medication if applicable
 – Discharge papers if referred by inpatient facility